Calculator Vault

Support

For app help, purchase questions, privacy requests, or bug reports, contact Calculator Vault support.

Protect your vault.

Never email your PIN, recovery code, saved passwords, private notes, documents, or media. Support cannot view your vault, generate an override code, or decrypt local content.

What to Include

Calculator Vault app version and build number, shown at the bottom of Settings
Device model and iOS version
The steps that caused the issue and the result you expected
A screenshot only if it contains no private vault information

We aim to respond within a reasonable period. Response time may vary by request volume, weekends, and holidays.

PIN and Vault Access

Your PIN and recovery code are not sent to us. If you forget the PIN, enter your unique 20-digit recovery code in the calculator and tap equals. The app verifies it locally and opens the screen for creating a new PIN. A replacement recovery code is issued after a successful reset, and the previous code becomes invalid.

Support cannot provide a universal code or recreate a missing recovery code. If you forget the PIN and did not save the recovery code before losing access, encrypted content may be permanently inaccessible. Do not repeatedly guess a PIN if Intruder Capture is enabled and you do not want local photos recorded. Use Delete All Data only if you accept permanent deletion of the local vault.

If you enable the Pro Face ID second step, the real vault opens only after the correct PIN and a successful Face ID check. If Face ID is unavailable, locked, or not enrolled, review Face ID in iOS Settings and try again. You can turn off the Face ID second step from the app’s Settings after unlocking.

Importing Photos, Videos, and Files

Use the iOS photo or document picker to select content. If an item is stored in iCloud Photos, it may need to download before import completes. Keep the original until you have opened and verified the encrypted vault copy. Photos and Camera permissions can be reviewed in iOS Settings.

Intruder Capture

Intruder Capture is optional and requires Camera permission. Captures are stored encrypted on the device and can be reviewed or cleared from the intruder log.

Delete Local Data

Open the vault, go to Settings > Delete All Data, review the warning, and confirm. This erases the app’s local vault files, PIN security data, and intruder log and cannot be undone. Deleting vault data does not automatically delete original items that remain in Photos or Files.

Calculator history is separate from the encrypted vault. Clear it from Calculator Settings. Removing the app clears its ordinary local container; Apple controls any device backups and platform-level storage behavior.

Subscriptions and Purchases

If a functional subscription is offered and purchased through Apple, Apple handles billing and refunds. To manage or cancel it, open iOS Settings, tap your name, then tap Subscriptions. For billing or refund requests, visit Apple’s Report a Problem.

Privacy Requests

Read the Privacy Policy for details about local data and Firebase diagnostics. To request access to or deletion of support records or other information reasonably identifiable by us, email abhi.shingala19@gmail.com with the subject “Calculator Vault Privacy Request.”

Contact

Email: abhi.shingala19@gmail.com